✨ DIVA DIGITS GLOBAL SHIPPING & RETURNS POLICY
🌍 SHIPPING POLICY
At Diva Digits, every order is created and prepared with boutique-level care. As a rapidly growing global brand supported by independent affiliates worldwide, we are committed to providing reliable, transparent, and affordable shipping across the globe.
📦 PROCESSING TIMES
Orders are processed within 1–3 business daysDuring high-volume periods, promotions, or product launches, processing may extend to 3–5 business daysCustom and made-to-order items (including press-on nails and waterslide decals) may require additional preparation timeOrders are processed Monday to Friday (excluding public holidays).
🚚 SHIPPING RATES
Shipping costs are calculated based on order size, weight, and destination.
🇦🇺 Australia
Shipping starts from $2.75 AUDFinal rates are calculated at checkout
🌎 International
Shipping starts from $4.50 AUDRates increase based on product selection, weight, and location
Approximate starting rates:
🇺🇸 United States: from $2.95 USD
🇨🇦 Canada: from $3.95 CAD
🇬🇧 United Kingdom: from £2.30 GBP
🇳🇿 New Zealand: from $4.90 NZD
🇪🇺 Europe: from €2.75 EUR
All currencies are approximate and may vary slightly depending on exchange rates.
⏱️ ESTIMATED DELIVERY TIMES
(After dispatch)
Australia: 2–7 business days
New Zealand: 5–10 business days
USA & Canada: 7–14 business days
UK & Europe: 7–14 business days
Rest of World: 10–21 business days
Please note: Delivery times are estimates only and may vary due to postal delays, customs processing, or peak periods.
📍 TRACKING & DELIVERY
Tracking is available on selected shipping options at checkout
Untracked shipping options are offered at a lower cost
Important: Diva Digits is not responsible for lost, delayed, or missing parcels when untracked shipping is selected.
🌐 CUSTOMS, DUTIES & TAXES
International orders may be subject to customs fees, duties, or import taxesThese charges are determined by your country and are the customer’s responsibility
⚠️ INCORRECT ADDRESS / DELIVERY ISSUES
Customers are responsible for entering correct shipping details at checkoutOrders returned due to incorrect or incomplete addresses will require re-shipping at the customer’s expense
👑 AFFILIATE ORDER POLICY
Diva Digits operates through a global affiliate network.
Orders should be placed through an affiliate shopping link where applicable
Affiliate commissions are automatically tracked at the time of purchase
Diva Digits cannot adjust or reassign commissions after an order is placed
🔁 RETURNS, EXCHANGES & REFUNDS
Due to the hygienic nature of nail products and custom sizing requirements, Diva Digits maintains a strict returns policy aligned with global beauty industry standards.
❌ CHANGE OF MIND
We do not offer refunds or exchanges for:
Change of mind
Incorrect size selection
Preference changes after purchase
Misunderstanding of product type (decals vs press-on nails)
🔄 EXCHANGES / STORE CREDIT
We may offer store credit or exchange under the following conditions:Request is made within 7 days of deliveryItem is unused, unopened, and in original packagingProof of purchase is providedReturn shipping costs are the responsibility of the customer.
🚨 FAULTY OR INCORRECT ITEMS
If your order arrives:
Damaged Faulty Incorrect
You must contact us within 48 hours of delivery and provide:
Order number
Clear photos of the issue
If approved, we will offer:
Replacement, or Store credit Return shipping may be covered where applicable.
🚫 NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:Used or applied nail productsOpened waterslide decal sheetsPress-on nails that have been worn or alteredSale or promotional items
❌ ORDER CANCELLATIONS
Orders cannot be cancelled once placed due to fast processing and custom preparation
Please ensure all details are correct before checkout
📦 LOST OR STOLEN PARCELS
Diva Digits is not responsible for parcels marked as delivered
Please contact your local postal service for assistance
📧 CONTACT
For all shipping and returns enquiries: Email: divadigitsau@gmail.com