✨ DIVA DIGITS GLOBAL SHIPPING & RETURNS POLICY
Last Updated: May 2026Welcome to Diva Digits. By placing an order through our website, you acknowledge and agree to the following shipping, delivery, returns, and refund terms.Diva Digits is an Australian boutique nail brand offering handmade and custom-prepared nail products shipped globally.🌍 SHIPPING POLICY
📦 ORDER PROCESSING TIMES
All Diva Digits orders are prepared and dispatched from Australia.Estimated processing times:Signature Waterslide Decals: 1–3 business daysNew Gel Technology Waterslide Decals™: 1–3 business daysGel Press-On Nails: 3–5 business daysReady-to-Ship Products: 1 business dayPlease note processing times may increase during:Promotional salesPublic holidaysHigh-volume periodsViral launchesAffiliate campaignsBusiness days exclude weekends and Queensland public holidays.
🚚 SHIPPING METHODS
Diva Digits ships using Australia Post services including:Australia Post Letter MailAustralia Post International AirmailAustralia Post Tracked Parcel ServicesShipping costs are automatically calculated at checkout based on:Product categoryWeightParcel dimensionsDestination country
💰 SHIPPING RATES
🇦🇺 Australia
Shipping starts from:$4.40 AUD
🌎 International
International untracked airmail shipping starts from:$6.00 AUDShipping rates increase depending on:Product selectionWeightParcel sizeShipping destinationFinal shipping rates are displayed at checkout before payment.
📦 PARCEL SHIPPING REQUIREMENTS
The following product categories are shipped via Australia Post Parcel Services only:Gel Press-On NailsNail KitsApplication KitsLarger bundled ordersParcel pricing and tracking costs vary depending on destination and order size.Customers must review all shipping costs at checkout prior to payment.
⚠️ IMPORTANT NOTICE — UNTRACKED LETTER SHIPPING
To help keep worldwide shipping affordable, many Diva Digits decal orders are shipped via:Standard Domestic Letter MailInternational Untracked Airmail Letter ServicesThese services are often:UntrackedNon-signatureNon-insuredBy selecting standard letter shipping, customers acknowledge and accept the following:Tracking updates may not existDelivery scans may not be availableDelivery estimates are not guaranteedInternational customs processing may cause delaysPostal delays can occur without noticeDiva Digits cannot control:Australia Post processing delaysInternational carrier delaysAirline freight delaysCustoms processing timeframesWeather disruptionsPostal system disruptions
⏱️ ESTIMATED DELIVERY TIMEFRAMES
Delivery estimates are provided as guidelines only and are NOT guaranteed delivery windows.
Australia
Standard Letter Mail: 3–14 business daysTracked Parcels: 2–7 business days
International
International Untracked Airmail: 10–30+ business daysTracked International Parcels: 7–21+ business daysSome countries may experience longer delivery timeframes depending on customs and local postal networks.Customers must allow reasonable postal transit time before contacting support regarding delayed deliveries.
🚫 NO REFUNDS FOR POSTAL DELAYS
Diva Digits does not provide refunds for:Postal delaysSlow delivery timesDelayed tracking updatesCustoms processing delaysCarrier backlog delaysInternational shipping disruptionsOnce an order has been dispatched, shipping services are managed by third-party postal carriers.
📮 LOST UNTRACKED LETTERS
Customers selecting untracked shipping acknowledge and accept the risks associated with standard mail services.Diva Digits is not responsible for:Lost untracked lettersMissing untracked deliveriesPostal misdeliveryTheft after deliveryRefunds or replacements for untracked letter services are issued strictly at the discretion of Diva Digits.Repeated refund requests, suspicious claims, or excessive delivery disputes may result in:Refusal of future serviceRequirement to use tracked shipping onlyOrder cancellation
📍 INCORRECT SHIPPING DETAILS
Customers are responsible for ensuring all shipping information is correct at checkout including:NameStreet addressApartment/unit numberPostal codeCountry selectionOrders returned due to incorrect or incomplete addresses will require additional shipping payment before re-dispatch.Diva Digits is not responsible for parcels delivered to incorrectly entered addresses.
🌐 CUSTOMS, DUTIES & IMPORT TAXES
International customers are responsible for:Customs dutiesImport taxesVAT chargesBrokerage feesThese charges are determined by the destination country and are outside Diva Digits’ control.Refused customs payments do not qualify for refunds.
👑 AFFILIATE ORDER POLICY
Diva Digits operates with independent affiliates worldwide.Affiliate commissions:Are automatically tracked via affiliate linksCannot be manually reassigned after checkoutCannot be altered due to customer checkout errorsCustomers are responsible for ensuring they use the correct affiliate referral link prior to purchase.
🔁 RETURNS & REFUNDS POLICY
Due to hygiene regulations and the handmade nature of our products, Diva Digits maintains a strict returns policy.
🚫 NO CHANGE OF MIND RETURNS
Refunds or returns are not provided for:Change of mindIncorrect size selectionIncorrect product selectionBuyer remorseDelayed shippingFailure to read product descriptionsColour variations caused by screen/device settings
🚫 NON-RETURNABLE PRODUCTS
For hygiene and safety reasons, the following products cannot be returned:Press-on nailsOpened waterslide decal sheetsUsed nail productsGel productsSale itemsPromotional productsCustom-made products
⚠️ HANDMADE PRODUCT DISCLAIMER
All Diva Digits products are:HandmadeBoutique-producedIndividually preparedMinor variations may occur and are not considered defects.
🚨 DAMAGED OR INCORRECT ORDERS
If your order arrives:DamagedDefectiveIncorrectYou must contact Diva Digits within:48 hours of deliveryPlease provide:Order numberClear photographs of the issuePackaging photographs where applicableApproved resolutions may include:ReplacementStore creditPartial refund at Diva Digits discretion
❌ CHARGEBACK & PAYMENT DISPUTE POLICY
Fraudulent chargebacks or payment disputes may result in:Refusal of future ordersEvidence submission to payment providersPermanent banning from Diva Digits servicesDiva Digits maintains:Dispatch recordsPackaging documentationPostal lodgement evidenceTracking records where applicableThis information may be supplied to:PayPalStripeSquarespace PaymentsFinancial institutions
🔐 PAYMENT SECURITY
Diva Digits uses secure third-party payment providers including:Squarespace PaymentsPayPalStripeAll transactions are processed through encrypted checkout systems.